Before You Request Account Deletion
⚠️ Important Notice
Account deletion is permanent and cannot be undone. Before proceeding, please understand what will happen:
- Your account and all associated data will be permanently deleted
- You will no longer be able to access Focal services
- Your focus session history will be removed from our systems
- If you're part of an organization, notify your administrator before deletion
- Active sessions will be terminated immediately
What Gets Deleted?
Account Information
Your user profile, email address, and account credentials will be permanently removed.
Session Data
All focus session records, including tap-in/tap-out times and session history, will be deleted.
App Access
You will be logged out of all devices and will not be able to use the Focal app.
Timeline
Once we receive your deletion request:
- Immediate: Your account will be deactivated and you'll be logged out
- Within 24 hours: We'll send you a confirmation email
- Within 30 days: All your data will be permanently deleted from our systems
- Within 90 days: Data will be removed from backups and archives
Note: Some data may be retained for legal or regulatory compliance purposes as outlined in our Privacy Policy.
How to Request Account Deletion
To submit an account deletion request, please send an email to our support team with the required information below:
Send Deletion Request
Click the button below to compose an email with the required information.
Email Deletion RequestRequired Information
Please include the following in your deletion request email:
Full Name: [Your full name]
Email Address Associated with Account: [Your account email]
Organization (if applicable): [Your organization name]
Reason for Deletion (optional): [Your reason]
I confirm that I understand this action is permanent and cannot be undone.
Response Time: We typically process deletion requests within 1-2 business days. You'll receive a confirmation email once your request is received and another when the deletion is complete.
Consider These Alternatives
If you're experiencing issues with Focal, you might want to consider these options instead of deleting your account:
Temporary Deactivation
Contact support to temporarily disable your account instead of permanent deletion.
Get Support
Visit our Support Center for help with any issues you're experiencing.
Adjust Settings
Modify your preferences or notifications in the app settings to customize your experience.
If you have any questions or concerns before proceeding with deletion, please contact our support team. We're here to help!